Privacy Policy


Mdesign London Limited (“We”), Company no. 5342999, registered office address: 14th Floor, 33 Cavendish Square, London W1G 0PW

We respect your privacy and seek to protect your personal data. The following information describes how we gather and use that data when you access our website, do business with us or apply for a job. The amount of information we hold on you and how we use it depends on your relationship with us and some of the sections below may not be relevant to you.

The General Data Protection Regulation (GDPR) impacts how organisations record, store and use personal data. This legislation is designed to give you, as ‘data subjects’, greater control and new rights over how we, as a ‘data controller’ (an organisation which holds your data which you may supply to us), record, store and use your data.

This privacy policy sets out our uses of personal data and our privacy practices.

Our data protection principles:

  • We keep to a minimum the amount of information we hold about you.

  • The lawful bases that we rely on to process your data are:


Legitimate Interest:

It is in our legitimate interest to process your personal data to enable us to operate our business and that legitimate interest is fairly balanced with your rights and freedoms.


Our processing of your personal data is necessary to allow us to perform contracts for your benefit.


Where our processing of personal data is not because of our legitimate interest or by way of performance of our contract, we may do so with your consent.


  • We only hold your data for as long as necessary.

  • We apply appropriate security mechanisms to protect your personal data.

We are happy to answer any questions you have about this Privacy Policy. Please email us at

What information do we collect about you?

We may collect, use, store and transfer different kinds of personal data about you which you voluntary provide to us, which we have grouped together as follows:

  • Identity Data – this includes your first name, maiden name, last name or similar identifier, marital status, title, date of birth and gender.

  • Contact Data – this includes your billing address, delivery address, email address and telephone numbers.

  • Financial Data – this includes your bank account and payment card details.

  • Transaction Data – this includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data – this includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

  • Usage Data – this includes information about how you use our website and services.

  • Marketing and Communications Data – this includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Why do we need your information?

We will only use your personal data for the purpose for which we collected it which include the following:

  • To register you as a new customer.

  • To provide our services including managing payments, fees and charges and collecting and recovering money owed to us.

  • To manage your relationship with us.

  • To improve our website, services, marketing or customer relationships.

  • To recommend services which may be of interest to you.

  • If you submit an employment application to us, including CVs or resumes, all of the information submitted may be used for any and all purposes ordinarily associated with processing an employment application.

  • To provide the most effective and relevant site content.

  • To provide the interactive features of the site, when you choose to use these.

  • To notify you of site content changes.

How long do we keep your information?

We retain personal data for as long as necessary to provide services to you, to fulfil the transactions you have requested, or for other essential purposes (for example, complying with our legal obligations, resolving disputes and fulfilling our agreements).

How is information stored?

We are committed to protecting the security of your personal data. We store data in a number of places depending on our requirements to access and use it. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on cloud based or computer systems that have limited access and are in controlled facilities.

Do we use cookies to gather information?

We may use cookies when you visit our website. By visiting our website, you agree to the use of cookies and similar technologies for the purposes described in our Privacy Policy. This helps us to provide you with the best experience and allows certain parts of our website to function properly. If this concerns you, you can adjust your browser or device settings in order not to accept cookies and similar technologies.

Please refer to our Cookie Policy for further details on our use of cookies.

How can you contact us if we have questions regarding this Privacy Policy?

If you have any questions about the use of your personal information, please email us at

What personal data do we hold and why?

When you contact us to make an enquiry, we will use your name and contact information to respond. We will then use this information to communicate with you during the provision of our services to you.

We collect and update information about users of our services. We may obtain this information via direct contact with you, from third parties such as other users who refer you to us or automatically via your use of our services.

This information includes your contact details, registration and payment details, support problems, details around participation in events or surveys and certain relevant details of your communication preferences.

For each visitor to our website, our web server automatically recognises the user’s domain name. We also collect the email addresses of those who communicate with us via email and anonymously aggregate information on which pages users access or visit. Information volunteered by users, such as survey information and/or site registrations, is also collected.

Who do we share your information with?

We work with third parties in the provision of some of our services.

On request, and when relevant to a service you use, we will provide details of which third parties we work with. We will also discuss and agree on any specific security questions or requirements you may have during the provision of our services.

The third parties we work with – including those who provide email and storage solutions used in our day to day work – are monitored on how they meet the requirements of current UK data protection legislation and the requirements of GDPR. When we contract with third parties we enter into agreements that encourage GDPR compliance.

Where this includes storage or processing of information outside of the European Economic Area (EEA), we include checks to ensure that compliance with the appropriate frameworks for exchange of personal data (such as the EU-US Privacy Shield) is in place.

Exemptions to the above are where we are asked to provide information as a result of a court order or to recover monies due.

We do not share nor sell your personal data to anyone else.

What are your legal rights?

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to receive a copy of the personal data we hold about you, the rights to access, rectify, erase, or restrict the processing of your personal data (subject to applicable exemptions) and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues. (

Updates to this policy:

We reserve our right to update this Privacy Policy at any time. Any changes we may make to our Privacy Policy will be updated to this page and it is your obligation to regularly check these terms and this policy to satisfy yourself as to the current position.

Last updated: 24 May 2018